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Privacy

Privacy Policy

Last Updated: January 2025

Service Provider: Scribelyn is operated by Nutura LTD, a legal entity registered and operating in accordance with applicable laws. Scribelyn is part of the Nutura LTD holding structure.

This Privacy Policy explains how Scribelyn collects, uses, discloses, and safeguards information when you use Scribelyn Workspace and related services (collectively, the “Service”). By using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Information We Collect

We collect these categories of data when you interact with our products:

1.1 Account Information

  • Personal details such as name, email address, authentication provider credentials, and profile preferences
  • Account settings and configuration preferences
  • Communication preferences and notification settings

1.2 Billing and Payment Information

  • Payment method identifiers and transaction records
  • Billing addresses and invoice history
  • Subscription selections and plan details
  • Payment processing data necessary to complete transactions

1.3 Usage and Technical Data

  • Token balances and consumption patterns
  • Actions performed in the workspace, including content generation, transcription requests, and feature usage
  • Device metadata including IP addresses, browser type, operating system, and device identifiers
  • Log data including access times, session duration, and interaction patterns
  • Error reports and diagnostic information

1.4 Content Data

  • Uploaded files including audio, video, and document files
  • Generated content including transcriptions, summaries, and AI-generated materials
  • User-created content including notes, folders, and customizations
  • Metadata associated with uploaded and generated content

1.5 Tracking and Analytics

  • Usage analytics to understand how the Service is used
  • Performance metrics to improve service quality
  • Referral tracking for affiliate program participation
  • Marketing attribution data

2. How We Use Information

Personal data is processed for the following purposes:

  1. Service Delivery: Provide authentication, account management, and access to paid features and functionality
  2. Billing and Payments: Deliver token allocations, process payments, generate invoices, and manage subscription lifecycle
  3. Service Improvement: Monitor platform reliability, detect abuse, analyze usage patterns, and improve the Scribelyn experience
  4. Communication: Send service-related notifications, updates, security alerts, and marketing communications (where permitted)
  5. Legal Compliance: Comply with applicable laws, regulations, legal processes, and enforce our Terms of Service
  6. Security and Fraud Prevention: Detect, prevent, and address security threats, fraud, abuse, and unauthorized access
  7. Business Operations: Conduct analytics, research, and business intelligence to improve our services

3. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity to provide the Service you have requested
  • Legitimate interests in operating, securing, and improving our Service
  • Legal obligations to comply with applicable laws and regulations
  • Consent where required by applicable law and where you have provided explicit consent

4. Sharing and Disclosure

4.1 Service Providers

We share data with trusted third-party service providers that enable core functionality, including:

  • Payment processors to process transactions and manage billing
  • Cloud infrastructure providers to host and deliver the Service
  • Authentication services to manage user authentication and authorization
  • Analytics providers to understand usage patterns and improve the Service
  • Customer support tools to provide assistance and manage communications

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

  • Responding to subpoenas, court orders, or legal processes
  • Complying with applicable laws and regulations
  • Protecting our rights, property, or safety, or that of our users or others
  • Enforcing our Terms of Service or other agreements

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5. Data Retention

We retain personal data for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  • Maintain security and prevent fraud

Personal data is retained for as long as your account remains active or as needed to comply with legal obligations. You may request deletion at any time, subject to billing, legal, or regulatory requirements that mandate preservation. We may retain certain information even after account deletion if required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Security monitoring to detect and respond to security threats
  • Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal and contractual obligations)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@scribelyn.com. We will respond to your request within a reasonable timeframe, subject to applicable law.

Note: We may refuse or limit certain requests if they conflict with legal obligations, contractual requirements, or legitimate business interests.

9. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of the Service. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by:

  • Posting the updated policy on this page with a new “Last Updated” date
  • Sending an email notification (where required by law)
  • Displaying an in-product notice

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using the Service and may request account deletion.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we process your data, contact us at:

We aim to respond to all inquiries within a reasonable timeframe.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. Any disputes arising from this Privacy Policy will be resolved in accordance with our Terms of Service.